Refund Policy

At zhenhoa.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund policy to ensure a smooth process.

  1. Refund Eligibility

We accept refund requests under the following conditions:

  • Defective or Damaged Products: If you receive a defective or damaged product, we will offer a full refund or replacement, depending on your preference.
  • Wrong Item Received: We will process your return or refund request within 30adys.If we sent you the wrong item (e.g., incorrect size, color, or style), you are eligible for a full refund or exchange.
  • Change of Mind: If you simply change your mind about a product, we accept returns within 30 daysof receiving your order. The product must be unused, in its original condition, and with the original packaging.
  1. Non-Refundable Items

Certain items cannot be refunded under our policy, including:

  • Custom or Personalized Jewelry: Custom-made or personalized items, such as engraved jewelry, are non-refundable unless they are defective or damaged.
  • Sale Items: Products marked as "Final Sale" or heavily discounted may not be eligible for refunds.
  • Earrings: For hygiene reasons, earrings are not refundable unless they are defective.

3.How to Request a Refund

To request a refund, please follow these steps:

1.Contact Us: Reach out to our customer support team at ouhou2563@gmail.com within 30 days of receiving your order. Please provide your order number, a description of the issue, and any relevant photos of the product.

2.Return Authorization: Once your refund request is reviewed and approved, we will provide you the return address:UNIT 101710/F,BLKB.NEW MANDARINPLAZA.14 SCIENCE MUSEUM ROAD TST EASTHONG KONG

3.Return the Product: Carefully pack the product in its original packaging and return it to the provided address. Shipping costs for returns due to change of mind will be at your own expense.

  1. Refund Process

Once we receive your returned item and confirm its condition, we will process your refund. Refunds will be issued to the original payment method. Please allow up to 30 business days for the refund to appear in your account.

  1. 5. Shipping Fees

Shipping fees are non-refundable. If your return is due to a defective or incorrect item, we will cover the return shipping costs. For returns due to a change of mind, the customer is responsible for the return shipping charges.

6.Terms & Conditions

  • Late Returns: We cannot accept returns or issue refunds for items received after 30 daysfrom the delivery date.
  • Condition of Product: The product must be unused, undamaged, and in its original condition to qualify for a refund. If the product is returned with signs of use, it may be subject to a partial refund or no refund at all.